Frequently Asked Questions

Serverity is the AI-powered legal operating system for litigants in person — anyone representing themselves in a UK court or tribunal. It helps you organise documents, build chronologies, identify legal issues, generate drafts, and audit your case with jurisdiction-specific rules and forms.

No. Serverity is a software tool for case preparation and document management. It does not provide legal advice. All AI-generated content is a starting point for your own review. You should always verify outputs and consider seeking professional legal advice for important decisions.

Serverity is designed for anyone representing themselves across UK courts, tribunals, and appeals — in England & Wales and Scotland. This includes Employment Tribunals, County Court, High Court, Family Court, Sheriff Court, Court of Session, Simple Procedure, and Benefits Appeals.

AI outputs should always be verified. Serverity uses multiple AI models and a convergence audit system to cross-check outputs, but no AI system is perfect. Every AI-generated document includes a prominent disclaimer and confidence indicator.

Serverity supports 9 jurisdictions: Employment Tribunal (unfair dismissal, discrimination, wages), County Court and High Court (contract, negligence, debt), Family Court (child arrangements, financial remedies, domestic abuse), Sheriff Court, Court of Session, and Simple Procedure in Scotland, and Benefits Appeals (PIP, Universal Credit, ESA). Each jurisdiction loads the correct procedural rules, court forms, deadlines, and terminology.

Yes. Serverity has comprehensive Employment Tribunal support including: ET Rules of Procedure 2013 (Rules 1-93), ACAS early conciliation tracking with stop-the-clock calculations, ET1 and ET3 form auto-fill, jurisdiction-specific time limits (3 months less 1 day for unfair dismissal/discrimination, 6 months for redundancy/equal pay), costs regime guidance (Rules 74-84), Presidential Guidance references, remedy types, and EAT appeal deadlines.

Yes. Serverity supports Sheriff Court (Ordinary Cause Rules), Court of Session, and Simple Procedure (claims under £5,000). Scottish terminology is automatically adapted throughout the interface — pursuer instead of claimant, defender instead of defendant, decree instead of judgment, diet instead of hearing, interdict instead of injunction. Scottish limitation periods (5-year prescription for contract), court forms, and appeal routes are all built in.

Click 'Start Your Case Today' on the home page and sign in with your Google account. Choose a subscription plan to get started.

After signing in, click 'New Matter' from the Matters page. Enter your case details including title, jurisdiction, case type, and opponent information.

Navigate to your matter's Documents page and click 'Upload'. We accept PDF, DOCX, DOC, JPEG, PNG, GIF, and WebP files up to 20MB each.

Serverity automatically extracts the text content and categorises the document type. You can then use AI features like chronology generation, issue identification, and audit reviews.

A chronology is a timeline of events in your case, extracted from your documents by AI. It helps you see the story of your case in date order and is essential for court preparation.

The audit system reviews your case materials for quality issues: factual consistency, missing evidence, procedural compliance, tone, citation accuracy, and legal analysis. The convergence audit uses two independent AI models to cross-check findings.

Case Health is a unified dashboard that aggregates all audit results into a single view with a traffic-light rating (Green/Amber/Red), prioritised action items, and a plain-English summary of where your case stands.

Witness statements, skeleton arguments, letters before action, and general submissions. All can be exported as DOCX or Markdown.

Yes. Serverity includes a full rich-text editor with headings, lists, tables, blockquotes, and legal formatting. Changes are saved to your account.

Starter: £39/month (150 AI calls, 5 matters). Professional: £89/month (500 AI calls, unlimited matters). Chambers: £199/month (2,000 AI calls, unlimited matters).

If you exceed your included AI calls, additional calls are charged at £0.20 each up to your spending cap (default £50/month). You can adjust your cap in Settings.

Yes. You can cancel your subscription at any time. Your access continues until the end of your current billing period. You have a 14-day cooling-off period for new subscriptions.

New subscribers can cancel within 14 days for a full refund under the Consumer Contracts Regulations 2013. After 14 days, we don't offer refunds for the current billing period.

Your data is stored in a secure PostgreSQL database with encryption at rest. Documents are stored in Supabase Storage with access controls. All data is scoped to your user account.

No. All data is isolated to your account. Serverity enforces user-scoped database queries — no user can ever access another user's data. We also run conflict-of-interest checks to protect all parties.

You have the right to access, rectify, and delete your personal data. You can export all your data and request account deletion. Contact support@serverity.ai for data requests.

Yes. Contact support@serverity.ai and we will permanently delete all your data within 30 days.

No. Serverity is a software tool, not a legal services provider. We do not provide legal advice, representation, or regulate the practice of law.

For criminal matters, cases involving children, claims over £100,000, international disputes, appeals to higher courts, and any situation where you feel out of your depth. Serverity will automatically recommend professional help for these case types.

AI outputs are provided as drafts for your review and are clearly marked as such. You are responsible for verifying all content before filing with a court. Serverity includes safeguarding features to flag potential issues, but cannot guarantee accuracy.